Returns & Exchanges
Exchange Policy
If you need to exchange an item, simply email us for a UPS prepaid shipping label then drop it off at any UPS shipping location. You'll need access to a printer. Sorry, we do not provide prepaid labels from any other carriers so any other method of return shipping will be the customer's responsibility. The following conditions apply:
- 1. We do not accept boots worn outdoors. Exchanged items must be in brand new condition with the original tags attached, original boxes & packaging included or your item will be returned to you.
- 2. One free exchange is allowed for each item purchased and only applies to addresses in the lower 48 states. Sorry, this does not apply to overseas APO/FPO addresses.
- 3. Once you have received your first free exchange, return shipping for additional exchanges is the customer's responsibility.
- 4. A size exchange must be requested within 45 days of purchase date.
To process your exchange, CLICK HERE.
Return Policy
Returning products to MilitaryBootsDirect.com is simple. Simply email us for a return authorization number and ship your boots back. The following rules apply:
- 1. A Return Authorization must be requested from us prior to returning an item. Items sent to us without a Return Authorization will be refused and returned.
- 2. A Return Authorization must be requested within 45 days of purchase date.
- 3. We do not accept boots worn outdoors. Returned boots must be in brand new condition with the original tags attached, original boxes & packaging included or your item will be returned to you.
- 4. We do not charge any restocking fees.
- 5. Return shipping is the customer's responsibility
- To process your return,